自然科学版
陕西师范大学学报(自然科学版)
资源与环境科学
供给视角下入境游客忠诚影响因素及其比较——以上海市为例
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牛亚莉, 马耀峰*, 王强, 刘智兴
(陕西师范大学 旅游与环境学院, 陕西 西安 710119)
牛亚莉,女,硕士研究生,主要研究方向为旅游开发规划与市场.E-mail:lnyx20131989@163.com.
摘要:
从目的地供给视角,运用SPSS19.0和LISREL8.80统计分析软件构建了入境游客忠诚影响因素模型,在量表设计和问卷调查的基础上,以上海市为例,对模型进行实证检验.研究发现:(1) 旅游安全是影响游客忠诚的首要因素,游客的感知安全影响重游意愿和推荐意向;(2) 旅游吸引物是影响游客忠诚的关键因素,通过主客文化交互作用对忠诚产生显著影响;(3) 旅游服务质量是影响游客忠诚较重要的因素,其以旅游设施为载体,但比旅游设施对忠诚影响显著;(4) 网络通信服务直接影响游客忠诚,其影响效应相对较弱.
关键词:
忠诚度; 旅游供给; 入境游客; 上海市
收稿日期:
2014-02-17
中图分类号:
F590
文献标识码:
A
文章编号:
1672-4291(2014)04-0096-08
基金项目:
国家自然科学基金资助项目(41271158).
Doi:
Influencing factors and comparison of inbound tourist loyalty from the perspective of tourism supply: A case of Shanghai city
NIU Yali, MA Yaofeng*, WANG Qiang, LIU Zhixing
(College of Tourism and Environment, Shaanxi Normal University, Xi′an 710119, Shaanxi,China)
Abstract:
From the perspective of tourism supply, the model of inbound tourist loyalty was established based on the advancement of SPSS19.0 and LISREL8.80 statistical analysis software. Taking the overseas tourists in Shanghai city as an example, the model was verified based on questionnaire design and survey.The results show that: Firstly, tourism safety is the primary factor affecting tourist loyalty, tourist′s perception of the safety influencing revisit intention and recommendation intention. Secondly, tourist attraction is critical antecedent of destination loyalty, which has a significant impact on loyalty through the culture interaction between subject and object. Thirdly, tourism service quality is another important influencing factor of tourist loyalty, which has a more significant impact compared to tourist facilities. Finally, tourist loyalty is also affected by internet service, but the effect is relatively weak.
KeyWords:
loyalty; tourism supply; inbound tourist; Shanghai city